Frequently Asked Questions

Requirements of rental
Aged 18 to 65 years old Singapore Class 3 driver’s license, we welcome probational drivers too!

Is there any deposit required?
There is no deposit required

Cancellation or Rescheduling
No additional charges for rescheduling of booking 14 days before the actual date of reservation. There will be no refund if DreamCar Leasing needs to replace hirer another car due to unforeseen circumstances such as accident, breakdown or technical issue

Breakdown of vehicle
Report to service provider immediately, replacement of vehicle will be provided (Subject to availability), otherwise pro-rated discount voucher will be issued. No additional charges. However, the following are not constitute as breakdown:Punctured Tyres, Empty Petrol Tank, Flattened Battery, Loss of keys or Keys locked inside vehicle For the above misfortune, a $50 fee will be charged. 8pm – 11am will be at $100 weekday, full day for weekends (Excluding any replacements of parts)

Unpunctual Returns
Grace period 15 minutes $10 per subsequent 30 minutes

Do I need to refill the petrol tank?
The hirer should refill the petrol tank to the same level as when he/she collected the vehicle. If the tank is not refuel to the same level, the cost of petrol plus a service charge of $10 will be levied.

Are the cars cover with insurance?
All our cars are covered with comprehensive insurance.

Can I drive the car to Malaysia?
Yes, all our cars can drive up to Malaysia with an additional surcharge applies. 

Can someone other than myself drive the vehicle?
Only the Hirer, other drivers are subject to an additional driver’s insurance and that driver’s license and passport or identity card must be presented at time of rental in addition to driver/s meeting DreamCar’s motor insurance criteria.